RETURNS & REFUNDS

Shopping is made easy with our 10-day return policy, starting from the day your order is delivered. 

We strive to ensure our items reach you in the best condition possible. For all faulty, defective and damaged items received upon delivery, you must notify us via email within 10 days of receiving the item/s, this is to allow us adequate time to communicate with our global suppliers that all offer varied terms. If it is in our error upon careful assessment, you will be eligible for a return and full refund. In your best effort please return the item/s according to our return policy outline below.

Please note all change of mind purchases and unsuitable purchases will only be accepted if it is requested within 10 days of delivery (the day you received the item/s). Wrong size or wrong color selected is considered “a change of mind” case. Any shipping costs incurred are non-refundable by Runway Door.

RETURN POLICY:

• Products must be in the new and original condition that you received it, unmarked, unworn, undamaged and unused, with all original designer tags attached, and in its original packaging. 
• Ensure footwear and accessories are returned unmarked in any way, in the original boxes in which it was received, including any dust bags, cases, where provided, and placed inside a protective box. 
• Intimate garments must only be tried on over your own garments, with hygiene seals still intact. Intimate garments with hygiene seals removed cannot be returned once they are worn or tried on. Intimate garments include panties, thongs, lingerie, hosiery, underwear, swimwear etc. We will not accept any returns that are worn or soiled. If for any reason these intimate garments are returned, the full purchase cost and delivery cost for these items cannot be refunded or reimbursed. 
• Jewellery is to be returned in its original condition, unmarked, including any labels, protective boxes, documents etc. 
• Products marked as final sale cannot be returned or exchanged.
• Gift cards cannot be refunded or exchanged and has no cash alternative.

Any returns that do not meet the return policy as stated in the above will not be accepted.

Please email us as the first step in order to initiate a return at hello@runwaydoor.com. Please retain your receipt and proof of purchase. Once your return is accepted and approved by us, you will receive instructions for how to return your item/s.

Returns parcel with a return shipping label intact must arrive at our location within 14 days. Items received after this time period will only be accepted at the discretion of Runway Door.

Please note for all unsuitable and change of mind (includes wrong size or color selection) purchases, you will need to arrange for shipping the item/s back to us, all delivery fees and charges incurred are at your expense.  

As part of our refund policy any products sent back to us without first requesting a return will not be accepted.

Returns can only be issued once we or our partnering brands have received your returned items. Please allow up to 7 business days for this to be processed. Once we confirm we have received your returned item and it is approved, you’ll be refunded on your original payment method within 10 business days, excluding any delivery costs and taxes incurred for returning the item/s. Also, please allow additional days to process due to varying processing time between payment providers. If more than 15 business days have passed since we’ve approved your return, please contact us immediately.

We strive to ensure our items reach you in the best condition possible. If in any instance that the item/s delivered is defective or damaged upon delivery, and it is in our fault upon careful assessment, you will be eligible for a return and full refund. For all faulty and defective items you must notify us via email at hello@runwaydoor.com (or contact us page) within 10 days of receiving the item/s, this is to allow us adequate time to work with our global suppliers that all offer varied terms. In your best effort please return according to our return policy and notify us immediately, no more than 10 days of receiving the item/s.